…or it could be entitled, The Death of Personal Responsibility.
Or I would rather lie than tell the truth and be held accountable.
There have been two things that have happened in the last three weeks.
First I ordered a new laptop from my local Apple Store. Apple shipped the wrong computer from China. It took a week to get here. I took it back into the store; they said they would have to return it before they could ship the correct one. However, they couldn’t do it because it was Apple’s fault, not theirs, so we would have to go through ‘corporate’ not ‘retail’. Also, it really wasn’t ‘retails’ problem but ‘corporates’ and seeing that we spend so much with them, ‘retail’ would see what it could do. All that is well and good, inconvenient, but understandable.
We have it sorted, please just bring in the computer Mr. King. Okay, I did that.
Then I get the phone call ‘Well we can’t help you. It is corporates problems not ours. We discussed how the store took my money; they sold me the product… etc., etc. No go. I would Mr. King if it wasn’t a special order that we had to do through corporate. But you took my money, you placed the order.
Yes but we had to do it through ‘Corporate‘.
But you took the order in the store, with me standing there. Yes, but we had to send the order to the head office.
Bottom line… somehow it was my fault because I gave them money and ordered a computer. Or it was ‘Corporates’ fault because they are ‘Corporate‘ and live far, far away, that whatever the reason it had to be someone else’s problem. Bottom line, I am without my computer, out $3000 and it is my fault???
Second incident.
I took a 100 year old briefcase into a cobbler, leather work place in Grapevine, Texas. I met with the owner personally. Told him of the family heirloom, gave him the history. He assured me of his expertise in doing such things, been doing it 30 years, his father had done it etc., etc.
Picked it up yesterday. It was terrible. What they did to that case was horrible. Ripped out lining over a hundreds old. Patched it with scrap leather, blue marker pen all over the inside flap and covered with boot polish.
I told him I was very disappointed. I pointed out how this was not what we had discussed and how I felt he had destroyed the case. His response was that I had no idea of what I was talking about he had been doing it 30 years, etc., etc. How dare I use such emotive language as terrible and destroyed, and would I please give him a second chance. I said no.
I personally think he got one of the teenagers or trainees in there to do it and they had messed it up completely and he was now faced with a manifestation of his leadership.
His response at being held accountable was, “So you are one of those guys that only gives someone one chance, you won’t even bring it back it for me to fix?” My answer was, I suppose I am just one of those guys. He had a chance and ruined something of great value, I certainly wasn’t going to entrust him with a second to destroy it completely.
You only ever get one chance to make a first impression.
In both cases there was an opportunity to excel. Not only was it ignored, the resulting issues were a lack of attention to detail and it had to be someone else’s fault.
Both of these people were either Senior Management or a business owner, not underlings or trainees.
I know that in both cases people either lied or misrepresented what had happened so as to avoid the consequence of their actions. The owner made it an issue of money, the fact is I would have paid 5 times what I did to get a job well done!
I know that with what we do at both church and International Men’s Network we strive for excellence or are in pursuit of it in every aspect of what we do.
Excellence has nothing to do with size, money or even training. It is an attitude that drives a person. That regardless of what the rest of the world accepts, they will accept nothing less that 110% from themselves. Why? Because this is my reputation and my opportunity to shine and I will rise above mediocrity and be brilliant. I will take responsibility for my actions and even the actions of others and in each incident I will learn and I will excel where others do not. In the process I will give permission to people to be great despite their circumstances, not small because of their circumstances. I will insist that my staff and my congregation develop the same mindset, why? Because to be the best at what we do with what we have is the least we can give back to God and the community we serve.